AI Solution Usage Policy

Last updated: July 12, 2026 Purpose and Scope This Usage Policy describes how our AI solutions process information, the intended purposes for which they may be used, and the responsibilities of customers when deploying our services. It applies to all AI-powered products, features, APIs, and services provided by the Company unless a product-specific policy or agreement states otherwise. Our customers remain responsible for determining whether their use of our services complies with applicable laws, regulations, contractual obligations, and internal governance requirements. Intended Use Our AI solutions are designed to assist users by analysing information, generating responses, summarizing content, extracting insights, classifying information, making recommendations, automating workflows, and supporting business processes. Depending on the product and customer configuration, our services may process user prompts, uploaded content, application data, structured and unstructured business data, conversation history, and related metadata necessary to provide the requested functionality. Our services are intended to support human decision-making and operational efficiency. Unless explicitly documented for a specific product, outputs generated by our AI solutions are advisory in nature and should not be considered definitive decisions or professional advice. Responsible AI Use We are committed to developing and operating AI systems that are lawful, transparent, secure, and trustworthy. Unless explicitly agreed in writing for a specific solution, our AI services are not designed or intended to: perform automated decision-making that produces legal effects or similarly significant effects on individuals without appropriate human oversight; profile individuals for employment, disciplinary, creditworthiness, insurance eligibility, or other decisions that materially affect a person's rights or opportunities; conduct employee surveillance or behavioural monitoring; generate decisions on behalf of customers where applicable law requires meaningful human review; process personal data for advertising, marketing, or unrelated secondary purposes. Customers are responsible for ensuring that appropriately qualified personnel review AI-generated outputs before they are used in decisions that could materially affect individuals. Operational Processing As part of providing the contracted services, we may process customer data to perform operational AI and analytics functions necessary to deliver the service. Depending on the product, these functions may include: classification and categorization; summarization; information extraction; semantic search and retrieval; clustering; recommendation generation; workflow automation; anomaly detection; forecasting; prioritization and routing; knowledge discovery; quality improvement; service optimization; reporting and operational analytics. These activities are performed solely to provide, maintain, secure, improve, and support the contracted services, and only in accordance with the applicable agreement, Data Processing Agreement (where applicable), and the customer's documented instructions. Customer Responsibilities Customers are responsible for: determining the lawful basis for processing any personal data submitted to the services; obtaining any required notices, consents, or authorizations; ensuring that submitted data is accurate and appropriate for the intended use; implementing appropriate human oversight for decisions involving individuals; validating AI-generated outputs before relying upon them in business, clinical, financial, legal, regulatory, or other high-impact contexts; complying will all applicable law for their use of the product in their jurisdiction; complying with industry-specific regulatory obligations applicable to their organization. Processing of Personal Data Where personal data is processed, we process such data in accordance with our Product Privacy Policy, applicable contractual commitments, and applicable data protection laws. We process personal data only for legitimate and documented purposes necessary to provide the requested services, maintain security, improve reliability, comply with legal obligations, and fulfil contractual commitments. We do not process customer data for unrelated secondary purposes without an appropriate legal basis or the customer's authorization. AI Model Improvement Unless otherwise agreed in writing or explicitly disclosed for a particular service, customer prompts, uploaded content, and AI interactions are not used to train foundation models or improve generalized AI models. Where product improvement activities are performed, they are conducted using appropriate technical and organizational safeguards and in accordance with applicable contractual commitments and data protection laws. Compliance with Data Protection Laws Our services are designed to support compliance with applicable privacy and data protection legislation, including, where applicable: the General Data Protection Regulation (GDPR); the UK GDPR and Data Protection Act 2018; the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA); the EU AI Act; and other applicable privacy, AI governance, and sector-specific regulations. Customers remain responsible for configuring and using the services in a manner consistent with their own legal and regulatory obligations. High-Risk and Regulated Use Cases Our AI solutions may be deployed in regulated industries, including healthcare, banking, financial services, insurance, government, telecommunications, manufacturing, and critical infrastructure. Where our services are used within regulated environments, customers are responsible for determining whether their intended use constitutes a regulated or high-risk AI use case under applicable law and for implementing any required governance, risk management, documentation, validation, human oversight, or regulatory controls. Unless expressly documented otherwise, our services are not marketed or certified as autonomous decision-making systems for regulated activities. Human Oversight AI-generated outputs may contain inaccuracies, biases, omissions, or outdated information. Customers should ensure that appropriately qualified individuals review outputs before they are relied upon for decisions involving legal rights, healthcare, financial services, insurance, employment, public services, safety, or other matters that may significantly affect individuals. Security and Confidentiality We implement appropriate technical and organizational measures designed to protect customer information against unauthorized access, alteration, disclosure, or destruction, consistent with applicable legal requirements and our contractual commitments. Prohibited Uses Customers must not use our AI services to: violate applicable laws or regulations; infringe intellectual property or privacy rights; generate or distribute unlawful, fraudulent, deceptive, or harmful content; facilitate discrimination or unlawful profiling; create or deploy AI systems intended to circumvent legal safeguards or human oversight; or use the services in any manner prohibited by applicable agreements or law. Changes to this Policy We may update this Policy from time to time to reflect changes in our Products, legal requirements, security practices, or business operations. Material changes will be communicated to Customers through appropriate channels where required by applicable law.